When done, remove your publicly hosted installer file or set the URL to private.īy following this process, you’ll save your team quite a bit of time while also eliminating the need to interrupt your end users. Based on your MAC signup settings, the newly installed agent should bind to the computer’s existing ID in ConnectWise Automate and maintain its existing location. Installs the agent in the default install location.Downloads your generic ConnectWise Automate installer and transfers it to /tmp.If the agent is not currently installed, this command will fail. The four commands above are performing the following actions: Be sure to remove the asterisks when doing so.Ĭurl -0 **Insert agent download URL** -o /tmp/agent.zip

Insert your own download URL where specified.

Upload the installer to a location that will be publicly accessible via URL.

Log into your ConnectWise Automate Web Control Center to download a Mac agent installer.

Review your Automate server’s MAC signup settings and adjust to obtain your desired behavior.

Use the following steps to reinstall your ConnectWise Automate Mac agent using background CLI via ConnectWise Control or another background command line service: By proceeding, you are doing so at your own risk. Diligex is not responsible for any issues that you may experience. Well if you also utilize ConnectWise Control as part of your suite or any other ancillary tool that can perform command line functions in the background, you can use it to your advantage to reinstall your ConnectWise Automate agent without needing to get the end user involved.ĭISCLAIMER: Diligex provides no guarantee for the process listed below. Ideally, you’d handle the matter without having to get the end user involved. The last thing you want to do when dealing with a situation like this is have to interrupt your end users to connect into their computer to repair or reinstall your agent. Whether it be due to a macOS update or a system issue, the ConnectWise Automate Mac agent has experienced occasional problems that have been discussed among many partners.

If you utilize the ConnectWise suite of products to manage workstations that include Macs, you may have occasionally run into a need to reinstall your ConnectWise Automate agent due to lost communication or to troubleshoot a reporting issue.

Connectwise desktop client install